Store policies

Returns and refunds

Effective September 13, 2026

Changed your mind?

You may request a return within 30 days after delivery. Items must be unused, unopened, in their original packaging, and have any original factory seals intact. Please include all parts of a gift set. Opening a fragrance to try its scent makes it ineligible for a change-of-mind return, but does not remove your rights if it is damaged, defective, incorrect, or otherwise not as described.

Sale items have the same return eligibility as full-price items. We do not charge a restocking fee.

How to start a return

Email sales@ducoresale.com with your order number, the item you want to return, and the reason. We will provide the return address and instructions. Please contact us before sending anything back so it can be handled safely and matched to your order. For an approved change-of-mind return, send the item within 14 days after we provide the instructions.

Please do not mail leaking or damaged fragrance bottles without instructions. Fragrances may require special packaging and an eligible ground service. Keep the packaging if it is safe to do so, and contact us for help arranging an appropriate return.

Return shipping and refunds

For a change-of-mind return, you pay the return shipping cost. Use a suitable tracked service and keep your receipt. We refund the amount paid for the returned item, after any discounts, plus the applicable refunded tax. Original shipping charges are not refunded for a change of mind unless required by law. We do not retroactively charge for outbound shipping that was free when you ordered.

We will inspect your return and email you the outcome. For an eligible return, we will issue the refund to the original payment method within 5 business days after we receive it. Your bank or payment provider may take additional time to post it. If we believe a change-of-mind return does not meet the stated conditions, we will explain the reason and discuss the next step with you.

Damaged, defective, incorrect, or missing items

If something is wrong with your order, email sales@ducoresale.com as soon as reasonably possible. Include your order number and a description. Photos of the item and packaging can help us investigate, but please tell us if you cannot provide them.

We will work with you to provide an appropriate remedy, such as a replacement when available or a refund. We cover any return shipping we require for a damaged, defective, incorrect, or not-as-described item, and refund related original shipping charges where appropriate or required. Please do not return an item before receiving safe shipping instructions.

The sealed-item requirement and change-of-mind return window do not limit any remedies you have under applicable law. Discounted pricing does not remove these protections.

Cancellations and delivery problems

Contact us promptly if you need to cancel or correct an order. If it has not entered shipment processing, we will make the requested change where possible or cancel and refund it. Once shipped, a change-of-mind request follows the return process above. This does not limit cancellation rights for shipment delays or other rights under applicable law.

If a parcel is missing or tracking appears incorrect, contact us so we can investigate with the carrier. We do not automatically treat a tracking scan as resolving every delivery dispute.

Exchanges

Please contact us first. Because stock is limited, we cannot guarantee a replacement or exchange. If you want a different item, we can help you arrange an eligible return and a separate new order.

Contact

DUCO Resale · sales@ducoresale.com · https://www.ducoresale.com

See also our Terms of Service and Privacy Policy.

Terms of service

Effective September 13, 2026

About these terms

These terms apply to purchases from DUCO Resale at https://www.ducoresale.com. Our Returns and Refunds Policy and Privacy Policy provide additional information about returns and personal information. Questions are welcome at sales@ducoresale.com.

Orders placed through our eBay store are subject to the terms and buyer protections applicable to those eBay purchases. These website sales terms do not replace them.

DUCO Resale is an independent retailer that sources products from wholesale suppliers. Brand names identify the products offered; they do not imply a partnership with, sponsorship by, or authorized-dealer relationship with a brand unless expressly stated.

Products, prices, and availability

Please review the listing for the exact product, size, concentration, condition, and included items. Packaging may vary between manufacturer production runs; material differences will be described. Scent preferences and perceived performance vary, and descriptive notes are not a guarantee of a particular personal experience.

Prices are displayed in US dollars unless an optional currency display is selected. Available payment methods and any currency-conversion terms are shown at checkout. Your checkout total identifies discounts, shipping charges, and applicable taxes before payment. Stock is limited and may change. If an item is unavailable or an important listing or pricing error affects your order, we will contact you with the available options or cancel and refund the affected purchase. We will not substitute a materially different item or increase an already-paid price without your agreement.

Placing an order

Provide accurate contact, shipping, and payment information and use a payment method you are authorized to use. We may request reasonable information to resolve a suspected unauthorized transaction. We may decline or cancel an order that cannot be fulfilled or verified, and refund any payment collected for a canceled purchase.

Shipping

We currently ship to the contiguous 48 United States and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories, international destinations, or military APO/FPO/DPO addresses.

Only ground shipping is currently offered. Standard ground shipping is $9.95 for eligible orders below $50 after discounts and before tax. Eligible orders of $50 or more after discounts and before tax receive free standard ground shipping. Selected products identified on their listings qualify for free ground shipping even below that threshold. Mixed orders may appear in separate delivery groups; review the final shipping total at checkout.

We pack and hand in-stock orders to the carrier within 3 business days after the order is placed. Business days are Monday through Friday, excluding holidays. Any different dispatch timeframe will be stated before you order. We select an eligible USPS or UPS ground service based on the parcel, destination, and carrier requirements. The carrier's transit time starts after handoff and is separate from our processing time. Transit estimates are not guaranteed arrival dates unless expressly described as guaranteed.

If we cannot ship within the stated timeframe, we will notify you, explain the delay, and offer the applicable choice of consenting to the delay or canceling for a prompt refund. If no dispatch timeframe was stated, applicable shipment-timing requirements still apply. Contact us if tracking is delayed or an order has not arrived; our responsibility is not automatically ended by handing a parcel to a carrier.

Discounts and promotional cards

Offer-specific conditions shown with a promotion apply. Our currently issued DR5 promotional cards provide $5 off an order, have no expiration date, and may each be redeemed once. The offer does not require a review, a positive rating, or any purchase other than the order on which the discount is used. Codes do not have cash value. Do not assume multiple customer-entered codes can be combined; eligible discounts are shown at checkout. A refund is based on the amount actually paid, not the undiscounted list price. Contact us if an unused code fails or a canceled order affects a code.

Reviews and site use

Honest feedback, including criticism, is welcome. Do not post another person's private information, impersonate someone, or submit unlawful or abusive content. Reviews may be moderated for those reasons, not merely because a customer was dissatisfied. You keep ownership of your review; by submitting it, you permit its display with the relevant review information on our store. Please avoid including sensitive information in public reviews.

Do not misuse the website, attempt unauthorized access, or interfere with other customers. Website text, graphics, and brand marks belong to their respective owners. Nothing in these terms transfers ownership of third-party brands to DUCO Resale.

Questions, disputes, and updates

Please contact us first if there is a problem so we can try to resolve it. Nothing in these terms removes rights or remedies that cannot be waived under applicable law. Updated terms will apply prospectively and will not retroactively reduce the rights attached to an order already placed.

Privacy policy

Effective September 13, 2026

Who we are and how to contact us

DUCO Resale operates https://www.ducoresale.com. For privacy questions or requests, email sales@ducoresale.com with “Privacy request” in the subject. You do not need to place an order to contact us.

This policy describes our handling of information through our website and of order information we receive for our eBay sales. It does not replace the separate privacy notices of those platforms or other service providers.

Information collected through the store

When you order, we collect the information needed to process and support that order, including your name, email address, billing and shipping details, purchased items, discounts, payment status, and order history. Payment information is processed through the checkout's payment providers. Please never email us your complete card number, security code, or account password.

When you use our contact form, we receive your first and last name, email address, message, and any other information you choose to send. If you create a customer account or choose to subscribe to marketing, account information and communication preferences are also handled through the relevant website services.

Our Squarespace-hosted site processes technical and usage information such as IP address, browser and device information, referring pages, pages visited, and activity needed for website operation, security, and analytics. Cookies and similar technologies help run the cart, remember preferences, and measure website use.

How information is used

We use relevant information to process payments, arrange delivery, send order and service updates, handle returns, answer questions, prevent misuse, maintain business records, and improve the store. Where you choose to receive marketing, we use your contact details and preferences to send it. You can unsubscribe using the link in a marketing email or by contacting us. Order-related messages may still be needed to complete a purchase or resolve a problem.

Purchases through eBay

For our eBay sales, eBay makes relevant order, delivery, and communication information available to us so we can fulfill purchases, provide support, and maintain required records. eBay separately handles information under its User Privacy Notice at https://www.ebay.com/help/policies/member-behaviour-policies/user-privacy-notice-privacy-policy?id=4260. The terms and buyer protections applicable to an eBay order remain separate from our website's sales terms.

Service providers and disclosures

Information is handled by Squarespace and the services needed to operate our store, such as website/form and email services and shipping carriers. They receive information relevant to their services and may have their own privacy terms. Our payment solution is Squarespace Payments, whose partners include Stripe for payment processing and Sift for fraud detection. Their privacy information is available at https://stripe.com/privacy and https://sift.com/service-privacy. The payment option you select may send information to an additional wallet or financing provider.

We may also disclose information when reasonably necessary to meet legal obligations, respond to lawful requests, protect rights and safety, or investigate fraud. If the business is transferred, relevant records may be transferred with appropriate safeguards and notice where required.

Our contact form uses Google reCAPTCHA to help identify automated misuse. Google may process technical and interaction information for that purpose. See Google's Privacy Policy at https://policies.google.com/privacy and Terms at https://policies.google.com/terms. Squarespace explains its own handling of information at https://www.squarespace.com/privacy.

Cookies and your choices

Necessary cookies support store functions such as the cart, checkout, security, and remembering your choices. Our cookie banner lets you Accept all, Decline all non-essential cookies, or Manage cookies. Squarespace non-essential cookies are restricted until you give permission. You can reopen Cookie Preferences on the site to review or change your choices. Squarespace analytics and activity logging remain enabled, and technical information needed for operation and security may still be processed. Browser settings offer additional controls, but blocking necessary cookies can affect cart, sign-in, or checkout. These controls do not necessarily govern every third-party technology.

Reviews

If you submit a review, your rating, review text, and the name or attribution displayed by the review system may be visible to other visitors. Please do not include addresses, payment details, or other sensitive information. Contact us if you need help with personal information included in a review. Review invitations are separate from the $5 promotional-card offer; a review is not required to use a valid code.

Retention and security

We retain information for the time reasonably needed to provide services, manage returns and disputes, maintain required records, and meet legal obligations. Retention needs differ by record type. We use reasonable safeguards and limit access to people and service providers who need it for their work. No internet service or method of storage can be guaranteed completely secure.

Requests and other important information

Depending on the law that applies to you, you may have rights to request access to, correction of, deletion of, or other action concerning your personal information. Contact sales@ducoresale.com. We may need to verify your identity and may retain records where an applicable obligation or exception permits or requires it. We will explain our response and any available next steps.

The store is intended for a general audience, not children under 13. Please contact us if you believe a child has provided information that should be removed. Providers may process information in the United States or other locations where they operate. Links to third-party sites are governed by those sites' own practices.

We may update this policy when our practices change. We will date the published version and provide additional notice when required.